Shipping and Handling Information
All orders within the United States will be shipped from our Los Angeles, CA USA distribution center. Standard shipping is ground service within the United States.

Orders are processed daily during normal business hours:
Monday - Friday 10:00 am to 5:00 pm Pacific Time

Orders placed Monday through Friday before 1:00 pm Pacific Time and shipping to your credit card's billing address will ship the same day.

Shipping Procedures
Shipping and handling charge is nonrefundable for the following packages:
Returned Packages; Unclaimed Packages; or Undeliverable Packages.
The only exception is when it is our error in shipping.

UltraFragrances.Com offers FREE Standard Ground shipping on all orders over $100 within the US! (The $100 total is calculated BEFORE any promotion or coupon deductions, gift wrap charges & taxes)

International Shipments  

Currently we only ship to Canada destination on UltraFragrancs.com for international shipment.   For other international destinations, please visit us at our EBay store, http://stores.ebay.com/UltraFragrances or contact us at (213)747-2658.  Our preferred carriers for international shipments are DHL or the US Postal Service. Once the package reaches your country it will be processed and handled by the foreign Customs for appropriate clearance. Your package will be delivered by the partnering local Post Office or DHL.

Holiday Returns Policy:
For your convenience, we have extended our 14 Day Returns Policy up to January 15, 2008 for orders placed from November 17 - December 31, 2008.

Store Returns Policy:
Your complete satisfaction is our goal. Item(s) may be returned for a full refund or exchange under these conditions:

• Item must be returned within 14 days of receipt in the same new condition with its original packaging.
• We do not accept returns and/or exchanges on items that have been opened or used unless the product is damaged or defective.
• Open item(s) are subject to a 25% restocking fee.
• Shipping charges are non-refundable unless the return or damage was the result of our error.
• Returns or Exchanges must include an RMA number. We are unable to accept any packages without an RMA number.
• If the original order is over $100 and was shipped Ground, merchandise returned in full or partial will be assessed a $6.99 shipping charge.

**A charge of $5-$10 will be applied to your account if an address correction/ redirecting of your package is made by our courier.


Please contact us via email at info@UltraFragrances.com or by phone at 1-866-7Scents (1-866-772-3687) or (213) 747-2658, Monday-Friday 10:00 am to 5:00 pm PST if you need additional information regarding the methods listed above.


Shipping Insurance
To insure your highest satisfactions, UltraFragrances.com automatically included FREE shipping insurance to protects your shipments against loss or damage from the time they leave our facility until you receives them.


Shipping to a different address
We are able to ship to an address other than your billing address. However, our merchant bank requires special procedures for this type of transaction. The procedure is done strictly to protect consumers and the merchant. Please expect a slight delay if shipping to an address other than your billing address while we verify your information. We apologize for the inconvenient and appreciate your cooperation.


Additional Air Service Information
The air service guarantee does not apply to shipments that are delayed due to causes beyond our courier's control; including but not limited to weather conditions or natural disasters while en route or upon delivery; government imposed security regulations; disruptions with transportation networks that the courier uses (ground or air); delays imposed by custom's authorities; strikes and labor disputes.

If you have any questions about Shipping, you can contact UltraFragrances.com directly at: