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Shipping and Handling Information
All orders within the United States will be shipped from our Los Angeles, CA USA distribution center. Standard shipping is ground service within the United States.
Orders are processed daily during normal business hours:
Monday - Friday 10:00 am to 6:00 pm Pacific Time
Orders placed Monday through Friday before 1:00 pm Pacific Time and shipping to your credit card's billing address will ship the same day.
Shipping Procedures
Shipping and handling charge is nonrefundable for the following packages:
Returned Packages; Unclaimed Packages; or Undeliverable Packages.
The only exception is when it is our error in shipping.
UltraFragrances.Com offers FREE Standard Ground shipping on all orders over $75 within the US! (The $75 total is calculated AFTER any promotion or coupon deductions, gift wrap charges & taxes)
International Shipments
UltraFragrances.com ships to more than 100 countries around the world. Our preferred carriers for international shipments are the US Postal Service or DHL. Your package will be delivered by the partnering local Post Office or DHL. Once the package reaches your country it will be processed and handled by the foreign Customs for appropriate clearance.
PLEASE NOTE: Item price or shipping charges do not include taxes or import duties. We will not be responsible for any charges or any matters incurred with Customs. These charges are normally collected by the delivering freight (shipping) company or when you pick the package up. Please do not confuse them for additional shipping charges. We recommend that you contact your local customs office to request the details of these charges. If you decide to refuse any shipments from UltraFragrances.com, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to UltraFragrances.com. This amount will be subtracted from your merchandise refund. UltraFragrances.com has made every effort to minimize the shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please contact us.
Limited Time Only:
Super Saver Shipping: $3.99 + $0.99 each additional item.
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Domestic Delivery Option |
Domestic Delivery Cost |
Domestic Transit Time |
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Standard Ground |
$5.99 + $0.99 each additional item |
2-7 Business Days (US 48 Continental States) 1st day of transit starts the next business day. |
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Expedited Shipping (Domestic US) |
$13.99 + $1.99 each additional item |
2-4 Business Days (US 48 Continental States) 1st day of transit starts the next business day. |
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2nd-Day Air |
$24.99 + $1.99 each additional item |
2-3 Business Days (US 48 Continental States) 1st day of transit starts the next business day. |
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Next Day Air Saver |
$34.99 + $5.99 each additional item |
Next Business Day (US 48 Continental States) Delivery guaranteed by 3 P.M. |
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Alaska, Hawaii, APO/FPO, Puerto Rico, Virgin Islands: USPS Shipping |
$9.99 + $1.99 each additional item |
5-12 Business Days (Standard Shipping Only) 1st day of transit starts the next business day. |
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2nd Day Air for Alaska and Hawaii only |
$29.99 + $1.99 each additional item |
2 Business Days (for Alaska and Hawaii) 1st day of transit starts the next business day. |
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Canada Delivery Option |
Canada Delivery Cost |
Canada Transit Time |
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Standard Ground
(International) |
$10.99 + $1.99 each additional item |
7-18 Business Days. 1st day of transit starts the next business day. |
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Expedited Shipping
(International) |
$24.99 + $1.99 each additional item |
6-10 Business Days. 1st day of transit starts the next business day. |
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International Delivery Option |
International Delivery Cost |
International Transit Time
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Standard Ground
(International)
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$22.99 + $3.00 each additional item
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2-5 Weeks. 1st day of transit starts the next business day.
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Expedited Shipping
(International)
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$38.99 + $3.00 each additional item
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7-10 Business Days. 1st day of transit starts the next business day.
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Christmas Holiday 2009 Shipping Deadline
(Christmas Day is Friday, December 25th) |
| Shipping Method |
Shipping Deadline |
| Standard Ground |
December 12, Noon PST |
| Expedited Shipping (Domestic US) |
December 17, Noon PST |
| 2nd Day Air |
December 19, Noon PST |
| Next Day Air Saver |
December 22, Noon PST |
| Alaska, Hawaii, APO/FPO, Puerto Rico, Virgin Islands: USPS Shipping |
December 16, Noon PST |
| 2nd Day Air for Alaska and Hawaii only |
December 19, Noon PST |
Special Christmas Express Shipping: 1 Day Rate
(Guaranteed by Christmas Day) |
December 23, Noon PST |
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Holiday Returns Policy:
For your convenience, we have extended our 30 Day Returns Policy up to January 30, 2010 for orders placed from November 17 - December 31, 2009.
Store Returns Policy:
Your complete satisfaction is our goal. Item(s) may be returned for a full refund or exchange under these conditions:
- Item must be returned within 30 days of receipt in the same new condition with its original packaging.
- We do not accept returns and/or exchanges on items that have been opened or used unless the product is damaged or defective.
- Open item(s) are subject to a 25% restocking fee.
- Shipping charges are non-refundable unless the return or damage was the result of our error.
- Returns or Exchanges must include an RMA number. We are unable to accept any packages without an RMA number.
- If the original order is over $75 and was shipped Ground, merchandise returned in full or partial will be assessed a $5.99 shipping charge.
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**A charge of $5-$10 will be applied to your account if an address correction/ redirecting of your package is made by our courier.
Please contact us via email at mailto:UltraFragrances.com or by phone at 1-866-7Scents (1-866-772-3687) or (213) 747-2658, Monday-Friday 10:00 am to 6:00 pm PST if you need additional information regarding the methods listed above.
Shipping Insurance
To insure your highest satisfactions, UltraFragrances.com automatically included FREE shipping insurance to protects your shipments against loss or damage from the time they leave our facility until you receives them.
Insurance Claims:
Purchased product lost, not received, or damaged in transit are to be reported to Ultra Fragrances immediately upon item delivery date. In order to process a claim, customers must go through a Shipping Reference. Customers are required to notify Ultra Fragrances regarding these circumstances immediately. Ultra Fragrances will proceed to provide customers with an affidavit claim form. The form must be filled out, signed, and sent back to Ultra Fragrances via email, fax, or ground shipping. After claims are submitted, approval processes are required to take up to 14 business days. If and when the claim is approved, Ultra Fragrances is then allowed to send a replacement package or refund the customer immediately. Ultra Fragrances is not permitted to submit refunds or exchanges before insurance approvals.
Shipping to a different address
We are able to ship to an address other than your billing address. However, our merchant bank requires special procedures for this type of transaction. The procedure is done strictly to protect consumers and the merchant. Please expect a slight delay if shipping to an address other than your billing address while we verify your information. We apologize for the inconvenient and appreciate your cooperation.
Additional Air Service Information
The air service guarantee does not apply to shipments that are delayed due to causes beyond our courier's control; including but not limited to weather conditions or natural disasters while en route or upon delivery; government imposed security regulations; disruptions with transportation networks that the courier uses (ground or air); delays imposed by custom's authorities; strikes and labor disputes.
If you have any questions about Shipping, you can contact UltraFragrances.com directly at:
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UltraFragrances.Com
1580 Oakland Road, Ste C108
San Jose, Ca 95131 |
| Customer Service in U.S.: |
1-866-7Scents (1-866-772-3687) |
| Customer Service Outside U.S: |
(213) 747-2658 |
| Fax: |
(213) 747-2652 |
| Email: |
info@UltraFragrances.com |
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Office Hours:
Monday - Friday |
10:00 am to 6:00 pm PST |
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