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UltraFragrances.com
1590 Oakland Road, Ste B112
San Jose, Ca 95131
Customer Service in U.S.:     1-866-7Scents (1-866-772-3687)
Customer Service outside U.S.:     (213) 747-2658
Fax:     213) 747-2652
Email:     info@UltraFragrances.com
      
Office Hours:
Monday - Friday     9:30 am to 6:00 pm PST

Phone Order Department (Closed on Major Holidays)
In U.S:     (866) 772-3687
Outside U.S:     (213) 747-2658
Email:     info@UltraFragrances.com

Inquiring about wholesale or other Business Development please contact us at: info@UltraFragrances.Com
      
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The quickest method and most reliable way to order is Internet Order. For your convenience, orders can be placed via methods below:

Order Online
When you place an order online, your personal information and credit card information are encrypted using SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred to UltraFragrances.Com Your credit card information is always stored in encrypted form in a database that is away from our Web site database so it isn't connected to the Internet, and is therefore safe from hackers.

Order by Phone
If you prefer order by phone, UltraFragrances.Com Order by Phone Center is available from 10am to 5pm PST, Monday to Friday except major holidays. Please give us a call at our toll free number, 1-866-7Scents (1-866-772-3687) or (213) 747-2658.

Order by Check
UltraFragrances.Com accepts Money Orders and Cashiers' Checks. UltraFragrances.Com does not accept personal checks as a form of payment.

Order by Fax
If you prefer not to put your Credit Card Number online into our SECURE Transaction Server, just fill out the Order Form and FAX IT TO US. Make sure you FAX us one page containing your full name, E-mail address and your complete: Credit Card Type (Visa, MasterCard, Discover, or American Express) Credit Card Number, last 3 numbers of your security credit code (CVV) on the back of your credit card and Expiration Date then Fax it to #: (213) 747-2652 (24 hours a day).

***Please include desired product name, product size, full name, email address, phone number, billing address and shipping address for all Fax or Mail Orders.

      
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UltraFragrances.Com proudly accepts Visa, MasterCard, Discover, and American Express credit cards via our secure online ordering system. When using your credit card for payment on our site, please ensure that the address you provide us with is the same address your credit card billing statements are mailed to. This is the quickest and most reliable way to order.

However, if you prefer to pay by money order or Cashiers' Checks, please make check payable to UltraFragrances.Com including desired product name, product size, your full name, your email address, phone number, billing address and shipping address. Please send order to the address below:

SALES DEPARTMENT
UltraFragrances.Com
1580 Oakland Road, Ste C108
San Jose, Ca 95131
      
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Please refer to our Shipping Information section of the website.
      
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UltraFragrances.Com is a California, San Jose-based company. State law requires us to collect sales tax of 8.25% on all orders shipped within California. All orders outside of California are exempt from sales tax.
      
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Gift wrapping for all occasions is available for additional $3.95 per single item.
      
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We want you to be completely satisfied with your purchase, for that reason we offer a 30 day money back guarantee from date of purchase for unused, unopened items which are in their original perfume packaging. You may return your item(s) for a full refund of the purchase price plus any applicable sales tax within 30 days of the invoice date less shipping and gift wrapping where applies; or you may exchange your item(s) for different in-stock item(s) available at UltraFragrances.Com; please note the additional shipping fee will be charged to your account. Any unopened orders/products post marked to our San Jose, CA warehouse after 30 days of your original order date will be charged a 25% restocking fee.

Concerning any applicable refund(s); if you paid with a credit card, the debited amount will be returned to the card number. If you paid by a check or money order, a company check will be sent to you after we have received and inspected the product. We ask that you contact one of our Customer Service Representatives to receive a Return Materials Authorization (RMA) number for the items you wish to return/ exchange at (213) 747-2652 during the following hours: Monday - Friday 10:00am to 6:00pm Pacific Time

Any returns/exchanges that do not have a "RMA (Return Materials Authorization) Number" and are in non-saleable condition will not receive a refund and will be returned back to the original recipient at the recipient's expense. Once a RMA (Return Materials Authorization) number is obtained, please securely wrap the item(s), include a packing slip, and a reason for the return so that we can expedite the return processing. Please allow up to two billing cycles from the date of return for credits to appear on your credit card statement.


Hair Tools and Cosmetics Return/Exchange Policy:

    * All items must be returned within 30 days of receipt
    * All items must be unopened, unused and in the original packaging
    * Product warranty (2 years) is available through Hot Tools Professional manufacturer only.
    * Due to sanitary reasons, please be advised that open items of skincare, hair care and cosmetics products are non-returnable unless item(s) is defective.

Restocking Fee
There will be a 25% restocking fee for items returned opened and unused.

Shipping and Handling Charge
Please note that the shipping and handling charge is nonrefundable unless it is our error in shipping. If your purchase was made during our "Shipping Promotions", whereas for orders over a certain designated amount, standard shipping is FREE, and you would like to return/ exchange the merchandise, the shipping charge will not be credited to your account. Any shipping cost you incur returning the product to us will not be refunded.

Damaged Items Received
When your order arrives, we recommend that you inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to any item(s) in your shipment, please report it to one of our Customer Service Representatives within 24 hours at (213)747-2658. Please supply the Customer Service Representative with your order number from your original order receipt. Please keep all damaged item(s) and related packaging material so you can send the item(s) back to UltraFragrances.Com.

Short or Wrong Items Received
If we short shipped (missed an item) or shipped you the wrong item(s), we sincerely apologize for the inconvenience. Please report this to one of our Customer Service Representatives within 24 hours of receiving your order at (213)747-2658. Please have your original order receipt ready when calling our Customer Service Representative to supply them with your order number.

Please direct returns to:
UltraFragrances.Com
RETURNS DEPARTMENT
1590 Oakland Road, Ste B112
San Jose, Ca 95131

Please ship back to UltraFragrances.Com using a track-able courier (UPS or USPS Delivery Confirmation). Any packages that have not been received by UltraFragrances.Com and tracking information cannot be provided by the courier, will be the sole responsibility of the customer. Please allow up to 2 weeks to process your return or exchange. Any packages returned to UltraFragrances.Com marked as "refused", "unclaimed", or "undeliverable" will be subject to return shipping charges.

Cancellation of orders:
Orders can be cancelled up to 1 hour after placing your order. To cancel your order please contact us via Email to info@UltraFragrances.Com or phone us at 213-747-2658 between the hours of: Monday - Friday 10:00 am to 6:00 pm Pacific Time
      
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For your convenience, UltraFragrances.Com will automatically send you update(s) regarding any pending status orders via e-mail. We will send you an email with the tracking number and carrier information as soon as your order is processed and shipped. Please allow approximately 24 hours before tracking the package. All orders can be tracked using tracking number on our website www.UltraFragrances.Com or the carrier's website.

For all out of stock items, we sincerely try our best to keep all items in stock, but in the event an item you purchased is back ordered or out of stock, we will send you an email or contact you. We will inform you when we expect to receive our restock of the item or we may offer you the item in a different size or package. You can decide to either have us ship it to you, or you will have the opportunity to change or cancel your order.
      
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UltraFragrances.Com will price match our competitor's prices pending it meets the following requirements:

* Item is in stock
* Item is exact product offered
* Item is NOT a clearance or advertised special

***Please note that our special offers including gift with purchase or free shipping over $75 will not apply with price matched orders.

Free Ground Shipping Disclaimer:

Free Ground Shipping promotional offer cannot be combined with any other offer, exchange or previous purchases. Promotional offer excludes resellers and wholesalers.  Promotional offer only valid on eligible items. Free Ground Shipping only applies to orders to be shipped via economy shipping to a valid address in the United States, excluding Alaska and Hawaii. This promotional offer is not available for shipments to APO/FPO addresses. Additional exclusions may apply. Customer is responsible for all shipping costs on returned merchandise. Promotional offer is not valid on out-of-stock or cancelled merchandise. Shipping will be automatically deducted at checkout.

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Coupon Disclaimer (% or $ Off)

Promotional offer only valid on eligible items. See below for details on excluded products, which may vary from time to time. A coupon can be combined any other discount, coupon, offer, prior purchase, exchange or refund. Products in clearance, sale and weekly deals are excluded from additional discounts since products in those categories have been discounted.

CURRENT COUPON EXCLUSIONS:

  1. EOS Products
  2. Sigma Beauty Products
  3. Hot Tools Products
  4. Andis Products
  5. Babyliss Products      

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All of the products showcased throughout UltraFragrances.Com are 100% original brand names. We only carry genuine brand name perfumes and colognes. Absolutely NO imitations or knockoffs. We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us.
      
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UltraFragrances.com ships to more than 40 countries around the world. Our preferred carriers are the US Postal Service or DHL. Your package will be delivered by the partnering local Post Office or DHL. Once the package reaches your country it will be processed and handled by the foreign Customs for appropriate clearance.


PLEASE NOTE: Item price or shipping charges do not include taxes or import duties. We will not be responsible for any charges or any matters incurred with Customs.  These charges are normally collected by the delivering freight (shipping) company or when you pick the package up.  Please do not confuse them for additional shipping charges.  We recommend that you contact your local customs office to request the details of these charges. If you decide to refuse any shipments from UltraFragrances.com, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to UltraFragrances.com. This amount will be subtracted from your merchandise refund. UltraFragrances.com has made every effort to minimize the shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please contact us.
      
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For Frequently Asked Questions on Products please click here.
      
At UltraFragrances.Com, we take your information and security as our top priority. All Online transactions are secure and are protected by secure server software and the latest industry encryption technology. Please read our Privacy Policy for further information. If you still have question, you may contact us via email at info@UltraFragrances.Com.

If you have any questions you can contact UltraFragrances.Com directly at:
UltraFragrances.Com
1590 Oakland Road, Ste B112
San Jose, Ca 95131
Customer Service in U.S.:     (1-866-7Scents (1-866-772-3687)
Customer Service outside U.S.:     (213) 747-2658
Fax:     (213) 747-2652
Email:     info@UltraFragrances.com
      
Office Hours:
Monday - Friday     9:30 am to 6:00 pm PST
      
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